Restaurant service

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Restaurant service

A successful meal owes as much to the service as to the plate. For waiters, section heads and maîtres d'hôtel, this collection covers the welcome, the technical skills and the customer relations needed for smooth, elegant and attentive service.

55 min

of viewing

modules

tutorials

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The expert

Léa Burel · F&B specialist

Twelve years in luxury hospitality in Asia

A graduate of LYFE (Institut Paul Bocuse) in international hospitality and restaurant management, Léa spent 12 years in Asia with major international hotel groups, rising to Director of Food & Beverage at Hyatt. Drawing on this operational experience, she co-founded Tutoreca to offer hospitality professionals training grounded in the realities of the field. She also teaches in higher education, notably at LYFE and Ferrandi Paris.

The modules in this collection

6 tutorials · 15 min

The restaurant welcome

The first impression is formed as soon as the booking is taken. Welcome, seating guests at their table, communication with the team, a guest who has to wait: the right reflexes to build an atmosphere of trust from the very first minutes.

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Being a host – a crucial role
1 min 47
A warm and professional approach to taking bookings
2 min 16
Welcoming the guest in a way that builds trust
2 min 20
Seating the guest elegantly and efficiently
3 min 55
Communicating effectively with the restaurant team
2 min 32
How to handle a guest who has to wait
1 min 46
Quiz

10 tutorials · 21 min

Service techniques

Carrying three plates, sending a dish out at the right moment, clearing a table: smooth service shows in every gesture. The 10 golden rules and essential techniques, from laying the table to the wash-up.

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10 golden rules for serving like a pro
2 min 14
How to carry a tray
1 min 31
How to carry 1, 2 and 3 plates
2 min 03
Setting a table simply and efficiently
1 min 55
Tips for preparing for service
2 min 06
Taking an order and entering it in the POS
2 min 38
Serving drinks and dishes
2 min 00
Managing timing for "firing" dishes
1 min 35
How to clear a table
2 min 22
How to clear dishes to the wash-up area
1 min 40
Quiz

8 tutorials · 19 min

Optimising the guest experience

A guest in a hurry, a special request, a complaint to defuse: every table is different. Learn to read expectations, including through body language, and adapt your service to turn every situation into a successful experience.

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The attitudes and postures to adopt to optimise the guest experience
1 min 39
First contact with guests and presenting the menus
1 min 32
Boosting the guest experience and sales
3 min 49
Tips for handling a special request
2 min 13
Understanding guests' needs according to the situation
2 min 21
Understanding guests' body language
1 min 37
Turning a negative situation into a positive experience
3 min 10
How to maximise the benefits of a satisfied guest
2 min 05
Quiz

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Restaurant service

Léa Burel · F&B specialist

The modules in this collection

The restaurant welcome

Service techniques

Optimising the guest experience

Train your teams with this collection

Estimate your budget and your return on investment