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Hospitality Academy & Studio
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Key workplace skills

Key workplace skills

Being well organised and communicating well: two skills that make the difference in every hospitality and restaurant role. For every team member, whatever their position, this collection helps build peace of mind, efficiency and better relationships with colleagues.

42 min
of viewing
2
modules
9
tutorials
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Compétences clés au travail
Patrick Collignon
The expert

Patrick Collignon · Human resources expert

Growing talent and teams

With 21 years of HR experience, Patrick supports small organisations and international groups alike in developing their talent. Management, motivation, cohesion and engagement: he helps teams acquire the skills and collective dynamics that make projects succeed.

The modules in this collection

4 tutorials · 17 min

Personal effectiveness

Interruptions, emergencies, piling-up tasks: in hospitality, daily life leaves no respite. The Eisenhower matrix, SMART goals and prioritisation: the methods to take back control of your time.

Toolbox: Eisenhower matrix - task prioritisation

See the tutorials
  • Learning in 4 phases
    3 min 20
  • How to counter time thieves
    6 min 10
  • Prioritise your tasks to make good decisions
    3 min 26
  • Making your objectives SMART
    3 min 27
  • Quiz
5 tutorials · 25 min

Communication for everyone

A colleague who digs their heels in, feedback poorly received, a message that doesn't get through: within a team, everything runs on communication. Discover profiles with the DISC model and learn to give and receive effective feedback.

Toolbox: The DISC model · Receiving negative feedback in 8 steps · The DESC model for giving constructive feedback

See the tutorials
  • The keys to communication
    3 min 03
  • Tips for greater interpersonal effectiveness
    5 min 51
  • Discovering the keys to relational intelligence
    5 min 31
  • Receiving negative feedback: always a gift!
    3 min 37
  • 4 tips for giving constructive feedback
    6 min 23
  • Quiz

Train your teams with this collection

30 minutes to discover Tutoreca Academy and discuss your needs.

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