Housekeeping

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Housekeeping

Guests never see the housekeeping team's work; they see its results. Designed for room attendants, housekeepers and floor supervisors, this collection combines method, efficiency and wellbeing at work to guarantee impeccable rooms, day after day.

54 min

of viewing

modules

tutorials

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The expert

Cendrine Klein · Executive housekeeper

Attention to detail, at the highest level

With a Master 2 in hospitality management, Cendrine has spent over 16 years in luxury hospitality. After an international career in events and guest relations, she specialised in housekeeping. She has worked in some of the world's most prestigious establishments, always placing training and skills development at the heart of her approach.

The modules in this collection

13 tutorials · 41 min

Operational housekeeping techniques

A perfect room rests on a method: the right products, working forwards, an impeccable bed, a spotless bathroom. From the start to the end of the day, the best practices to save time, preserve quality and look after your body.

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Getting familiar with cleaning products and equipment
3 min 41
Starting your working day well
3 min 45
Greeting guests while cleaning public areas
1 min 24
Understanding and applying working forwards
1 min 51
Entering a room and preparing it for cleaning
4 min 12
Cleaning the bathroom and toilets
4 min 19
Making a bed
3 min 50
Cleaning surfaces and floors in the room
4 min 27
Cleaning stay-over rooms
3 min 55
Keeping the service area clean and tidy
2 min 22
Handling lost property
2 min 05
For your safety and that of guests
2 min 14
Ending your working day well
2 min 18
Quiz

3 tutorials · 13 min

Housekeeping management

A smooth service depends on a good briefing, close communication with reception and maintenance, and controlled inventories. The tools and best practices to organise, monitor and develop your team every day.

Toolbox: Roadmap - Housekeeping

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The importance of communication with reception and maintenance
4 min 52
Running an effective daily briefing
3 min 25
Housekeeping inventories
3 min 52
Quiz

Train your teams with this collection

30 minutes to discover Tutoreca Academy and discuss your needs.

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Cendrine Klein · Executive housekeeper

The modules in this collection

Operational housekeeping techniques

Housekeeping management

Train your teams with this collection

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