Train, welcome and retain your teams
Advice from Tutoreca's co-founders, drawing on their years of hands-on experience in the finest establishments, with a practical tool at the end of each article.
Hotel onboarding: welcome every new team member like a VIP guest
Job ad, interview, arrival prep, Welcome Day, training plan: the key steps to make every new team member feel expected, get up to speed fast, and want to stay.
Léa Burel
Service standards in luxury hospitality: delivering the same excellence on every stay
Service sequences, in-house procedures, brand standards, Forbes, LQA, LRA: your teams juggle multiple frameworks.
Léa Burel
Training seasonal staff in under a week: method and tools
Late arrivals, a property to get back up and running, very uneven skill levels, overwhelmed managers: training a seasonal team is a challenge.
Léa Burel
Turnover in hospitality and food service: why training is your first retention lever
In hospitality and food service, teams turn over faster than almost anywhere else.
Cyril Delcour
Exit interviews in hospitality: turn every departure into a retention lever
A team member announces their departure. Beyond the formalities, it is a rare opportunity to hear what worked and what needs to change.
Thibault Souchon
The DISC method in hospitality: adapting your management and delegation to each talent
The same advice, phrased the same way, will not land the same way with every member of your team.
Thibault SouchonLet's talk about your teams
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