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Hotel Operations Training
Front Office, Revenue Management & Sustainability

Formation présentation personnelle - Personnel hôtelier avec tenue et apparence professionnelles

PERSONAL PRESENTATION

2 Minutes + Quiz

Presented by Gaëlle Macé

Operations Management Specialist

Professional appearance and personal presentation are the first signals of quality and professionalism in hospitality. Tutoreca’s Personal Presentation Training Collection equips your teams with essential grooming and presentation standards through expert-led tutorial.

Personal presentation

Perfect your professional appearance to make a lasting first impression and elevate the guest experience.
Formation management à la réception - Manager dirigeant un briefing d'équipe réception hôtel

FRONT OFFICE

55 Minutes + Quiz

Presented by Gaëlle Macé

Operations Management Specialist

The front office is where first impressions are made and guest loyalty is earned. Tutoreca’s Front Office Training Collection equips your reception teams with essential guest service and operational skills through 16 expert-led tutorials totaling 55 minutes of focused, practical learning.

Presented by Gaëlle Macé, operations management specialist with extensive hotel experience, this comprehensive collection covers everything from warm check-in and check-out procedures to digital tools mastery, handling billing errors, managing overbookings, security protocols, and conducting effective team briefings.

Front office operational techniques

Master essential front desk techniques and guest service skills to create memorable stays from check-in to check-out.

Front Office Management

Enhance team leadership skills through effective briefing techniques and operational excellence.

Formation housekeeping hôtel - Personnel effectuant le nettoyage professionnel des chambres

HOUSEKEEPING

44 Minutes + Quiz

Presented by Cendrine Klein

Executive Housekeeper

Impeccable housekeeping is the foundation of guest satisfaction and hotel reputation. Tutoreca’s Housekeeping Training Collection equips your housekeeping teams with essential cleaning techniques and operational skills through 16 expert-led tutorials totaling 44 minutes of focused, practical learning.

Presented by Cendrine Klein, Executive Housekeeper with extensive hotel experience, this comprehensive collection covers everything from cleaning products and equipment to proper bed-making techniques, bathroom cleaning standards, occupied room procedures, lost and found management, safety protocols, and conducting effective daily briefings and inventory management.


Housekeeping operational techniques

Streamline your cleaning processes and maintain top-tier standards to boost guest satisfaction and optimize efficiency.

Housekeeping management

Enhance your leadership skills with expert training in effective communication, briefing techniques, and efficient inventory management.

Hotel revenue management training - KPI analysis and revenue optimization

REVENUE MANAGEMENT

56 Minutes + Quiz

Presented by Cyril Delcour

Revenue Management Expert




Strategic revenue management is the key to maximizing hotel profitability and staying competitive in today’s dynamic market. Tutoreca’s Revenue Management Training Collection equips your revenue and front office teams with essential pricing strategies and analytical skills through 19 expert-led tutorials totaling 56 minutes of focused, practical learning.

Presented by Cyril Delcour, revenue management expert with extensive hotel industry experience, this comprehensive collection covers everything from RM fundamentals and philosophy to mastering key performance indicators (KPIs), understanding RevPAR and occupancy metrics, defining pricing structures, and implementing daily revenue management practices that drive results.

Revenue Management fundamentals
Gain mastery of revenue management principles and strategies to drive profitability and optimize your property’s success.

Understanding KPIs and revenue management
Harness key performance indicators to optimize revenue and maximize business success.

From theory to practice
Turn revenue management theory into actionable strategies that drive immediate business impact.

Sustainability hospitality training - Eco-friendly practices and food waste reduction

SUSTAINABLE DEVELOPMENT

65 Minutes + Quiz

Presented by Léa Burel

Sustainability Lead — Master’ s




Sustainable hospitality is no longer optional—it’s essential for the future of our industry and our planet. Tutoreca’s Sustainability Training Collection equips your teams with essential knowledge and practical skills to implement responsible practices through 17 expert-led tutorials totaling approximately 65 minutes of focused, practical learning.

Presented by Léa Burel, sustainability instructor for Master’s students with extensive hospitality experience, this comprehensive collection covers everything from understanding climate change and sustainable development fundamentals to implementing eco-design in hotels, responsible purchasing in restaurants, energy and water management, waste reduction, and achieving carbon neutrality.

Sustainability fundamentals

Understand environmental and social issues to take sustainable action.

Sustainability applied to tourism

Learn how to balance tourist appeal, resource conservation, and positive impact.

 

Hospitality good practices

Take action: eco-design, energy and water management, and responsible choices.

 

F&B good practices

Adopt the right practices for more sustainable catering, from sourcing to waste management.

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